TERMS AND CONDITIONS
Unplayd Last updated: March 2026
1. Acceptance of Terms
By purchasing or enrolling in any Unplayd service or program ("we", "us", "our"), you ("the Participant") agree to be bound by these Terms and Conditions in full. Please read these terms carefully before proceeding. If you do not agree, do not proceed with your purchase or enrolment.
Your purchase or enrolment constitutes acceptance of these Terms and Conditions in their entirety.
2. Nature of Our Services — Education, Not Therapy
Our services are educational. They are designed to provide parents and caregivers with knowledge, frameworks and practical tools informed by play therapy principles, neuroscience and child development research.
Our services are not:
- A therapeutic, psychological, or clinical intervention of any kind
- A substitute for individualised advice from a registered psychologist, therapist, paediatrician, or other qualified health or mental health professional
- Diagnostic in nature — they do not constitute a clinical assessment of any child or family situation
- A crisis support service
Participation in our services does not create a therapeutic, clinical, or professional duty-of-care relationship between the Participant and Unplayd.
The frameworks, tools and knowledge shared are provided for general educational purposes only. How a Participant chooses to apply this content within their family is entirely at their own discretion and responsibility.
If your child has complex needs, a clinical diagnosis, or you are managing a situation that requires specialised professional support, we strongly encourage you to seek that support in addition to or instead of our services.
3. Our Services
3.1 The Play Reset Program
The Play Reset is a six (6) week group program delivered via Zoom. It includes weekly live group sessions, access to a private online community, downloadable tools and frameworks, and recorded session replays.
Weekly live sessions are held on the day and time communicated at the time of enrolment. All sessions are recorded and made available to Participants within 24 hours. Live attendance is encouraged but not mandatory. No refund or discount is provided for missed sessions.
Participants receive lifetime access to all session recordings and program resources, subject to the continued operation of the Unplayd platform. Unplayd reserves the right to migrate, update, or restructure program materials and will provide reasonable notice of any material changes.
3.2 1:1 Consultation & Coaching Sessions
Unplayd offers private 60-minute 1:1 sessions via Zoom, including the Play Audit Call and Play Coaching Session. All 1:1 sessions are delivered in an educational and consultative capacity only and do not constitute therapeutic, clinical, or diagnostic services.
Following an initial session, ongoing coaching may be offered at the discretion of Unplayd and the Participant.
4. Fees and Payment
4.1 Pricing
The Play Reset Program
- Pay in Full: $997 AUD
- Payment Plan: 3 x $397 AUD (total $1,191 AUD)
1:1 Consultation & Coaching Sessions (Play Audit Call / Play Coaching Session)
- One-off session: $200 AUD
All prices are in Australian Dollars (AUD) and include GST where applicable.
4.2 Payment Processing
All payments are processed securely through our payment provider. By purchasing, you authorise the processing of your payment in accordance with your selected payment option. Unplayd does not store credit card or banking details.
4.3 Payment Plan Obligations
By selecting the payment plan for The Play Reset, you agree to the full payment schedule of 3 x $397 AUD. All three instalments are due regardless of whether you complete the program. Failure to complete scheduled payments will result in suspension of access until the outstanding balance is resolved.
4.4 Currency and Conversion
All prices are listed in AUD. International Participants may be subject to currency conversion fees charged by their payment provider. These fees are not the responsibility of Unplayd.
4.5 1:1 Sessions — Booking, Rescheduling and Cancellation
By purchasing a 1:1 session, you agree to the following:
- Booking Confirmation: Your session is confirmed upon full payment of $200 AUD.
- Rescheduling: You may reschedule your session once, provided you give at least 24 hours' notice prior to your scheduled session time.
- Late Changes or Cancellations: Cancellations or reschedule requests made within 24 hours of the scheduled session are not permitted. In these cases, the session will be considered forfeited and no refund or credit will be issued.
- Non-Attendance: Failure to attend the scheduled session without prior notice will result in forfeiture of the session without refund.
5. Refund Policy
5.1 The Play Reset Program
Due to the nature of digital content and the immediate access provided upon enrolment, refunds are not available for change of mind once enrolment is confirmed and access to program materials has been granted.
5.2 1:1 Consultation & Coaching Sessions
Due to the nature of time-based services, refunds are not available once a session is booked. No refunds or credits will be provided for cancellations made within 24 hours of the scheduled session or failure to attend.
5.3 Exceptional Circumstances
Refund requests arising from serious illness, bereavement, or other significant exceptional circumstances will be considered on a case-by-case basis at the sole discretion of Unplayd. Requests must be submitted in writing to hello@unplayd.co within 14 days of the relevant purchase or program commencement date.
5.4 Australian Consumer Law
Nothing in these Terms limits your rights under the Australian Consumer Law. Where a major failure in service delivery occurs on the part of Unplayd, you may be entitled to a remedy in accordance with applicable consumer protection legislation.
6. Intellectual Property and Ownership
6.1 Ownership
All content across Unplayd's services is the sole intellectual property of Unplayd. This includes, without limitation: session recordings, live session content, written materials, frameworks, tools, worksheets, workbooks, branding, graphics, community content created by Unplayd, and any other materials provided. All rights are reserved.
6.2 Permitted Use
Program materials are licensed to Participants for personal, non-commercial use only. As a Participant, you may not:
- Share, distribute, reproduce, publish, or resell any content in whole or in part
- Share your login credentials or program access with any third party
- Use Unplayd frameworks, tools, or content to develop competing products, courses, programs, or services
- Record any live session without the prior written permission of Unplayd
- Present Unplayd content, frameworks, or tools as your own original work in any professional or commercial context
6.3 Community Content
Content shared by Participants within the private community remains the intellectual property of the individual who created it. By posting in the community, you grant Unplayd a non-exclusive, royalty-free licence to use de-identified content for educational and promotional purposes, unless you expressly advise otherwise in writing.
6.4 Breach
Any breach of this section may result in immediate removal from the relevant service without refund, and Unplayd reserves the right to pursue legal remedies for any damages arising from unauthorised use of its intellectual property.
7. Participant Responsibilities
By engaging with any Unplayd service, you agree to:
- Engage in good faith and in accordance with these Terms
- Maintain respectful, constructive conduct within the community and during live sessions
- Not share program access, login details, or materials with any third party
- Take personal responsibility for how you apply educational content within your own family context
- Seek appropriate professional support where your child's or family's needs exceed the scope of our educational services
Unplayd reserves the right to remove any Participant from a service without refund if their conduct is deemed harmful, disrespectful, abusive, or in breach of these Terms.
8. Disclaimer and Limitation of Liability
8.1 No Guarantee of Results
Results from participation in any Unplayd service will vary between individuals and families. Outcomes depend on individual effort, consistency of engagement, and the specific circumstances of your child and family. No specific outcome is guaranteed. Any examples or results shared by other Participants are illustrative only.
8.2 Educational Context
All content delivered is provided for general educational purposes. It is not tailored to your individual circumstances unless explicitly stated. Participants are responsible for assessing the suitability of any content or approach for their own family.
8.3 Limitation of Liability
To the maximum extent permitted by law, Unplayd shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from participation in any service or from decisions made in reliance on our content.
8.4 No Clinical Liability
All services are delivered in an educational capacity only. No clinical or therapeutic relationship is formed. Unplayd accepts no liability for outcomes arising from the application of content in circumstances that require specialised professional intervention.
9. Community Standards
Where a Unplayd service includes access to a private online community, all Participants are expected to maintain a safe, respectful and supportive environment at all times.
The following conduct is strictly prohibited:
- Sharing another Participant's personal information or content outside the community without their consent
- Posting promotional, commercial, or affiliate content not approved by Unplayd
- Harmful, discriminatory, offensive, or politically divisive content of any kind
- Sharing program materials, recordings, or resources outside the community
- Any conduct that Unplayd reasonably determines to be detrimental to the community environment
Unplayd reserves the right to moderate, remove content, or revoke community access without notice or refund if these standards are not upheld.
10. Changes to Services
Unplayd reserves the right to update, modify, improve, or restructure content, scheduling, delivery methods and platforms at any time. We will endeavour to provide reasonable notice of any significant changes. Continued participation following notification of changes constitutes your acceptance of those changes.
11. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from or in connection with these Terms shall be subject to the jurisdiction of the courts of Victoria, Australia.
12. Contact
Email: hello@unplayd.co Website: www.unplayd.co
By completing any purchase or enrolment with Unplayd, you confirm that you have read, understood, and agree to these Terms and Conditions.
PRIVACY POLICY
Unplayd Last updated: March 2026
1. Our Commitment to Privacy
Unplayd ("we", "us", "our") is committed to protecting the privacy of everyone who interacts with our website, programs and community. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or enrolling in any Unplayd program, you consent to the practices described in this policy.
2. What Information We Collect
We collect the following types of personal information:
Information you provide directly:
- Name and email address when you sign up to our mailing list, register for a masterclass, or enrol in a program
- Payment information processed securely through our payment provider (we do not store card details)
- Information you share in the private community, during live sessions, or in direct correspondence with us
- Any personal information you voluntarily share about yourself or your family in the context of program participation
Information collected automatically:
- Website usage data including pages visited, time spent on site and browser type, collected via cookies and analytics tools
- Email engagement data including open rates and click activity
3. How We Use Your Information
We use your personal information to:
- Process your enrolment and deliver program content
- Send program-related communications including session reminders, recordings and resources
- Send marketing communications where you have opted in (you may unsubscribe at any time)
- Improve our programs, website and communications
- Respond to your enquiries and provide support
- Comply with our legal obligations
We will not use your personal information for any purpose not listed above without your consent.
4. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. Your information is stored on secure third-party platforms including our email marketing provider, course platform (Kajabi), payment processor and community platform.
While we take all reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
5. Who We Share Your Information With
We do not sell your personal information to any third party under any circumstances.
We may share your information with trusted third-party service providers solely for the purpose of delivering our programs and operating our business. These include:
- Payment processors (to process your enrolment payment)
- Email marketing platforms (to send program and marketing communications)
- Course and community platform providers (to deliver program content)
- Analytics providers (to understand how our website is used)
All third-party providers are required to handle your information in accordance with applicable privacy laws.
6. Marketing Communications
If you have opted in to receive marketing communications from Unplayd, you may receive emails about our programs, resources and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@unplayd.co.
Unsubscribing from marketing communications will not affect your receipt of program-related communications if you are an active Participant.
7. Cookies
Our website uses cookies to improve your browsing experience and collect analytics data. Cookies are small text files stored on your device. You may disable cookies through your browser settings, however this may affect the functionality of our website.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us at hello@unplayd.co. We will respond to all requests within a reasonable timeframe.
9. Retention of Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide lifetime program access, comply with legal obligations, and resolve disputes. When your information is no longer required, we will take reasonable steps to securely delete or de-identify it.
10. Children's Privacy
Our programs are designed for parents and caregivers. We do not knowingly collect personal information directly from children. Any information relating to children shared within our programs (such as descriptions of a child's behaviour shared by a parent) is treated with strict confidentiality and used only in the context of providing program support.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised date. Your continued use of our website or programs following any update constitutes your acceptance of the revised policy.
12. Contact and Complaints
If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us:
Email: hello@unplayd.co Website: www.unplayd.co
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
This Privacy Policy applies to all Unplayd websites, programs and communications.
